khela 88 Privacy Policy

Introduction and Scope

khela 88 places the highest priority on the privacy of its users. This privacy policy ("Policy") applies to the website https://khela88.cam and all services and applications included within it. When you register on our platform, log in, or use any service, you are considered to have agreed to the terms of this policy.

This policy should be read together with the Terms and Conditions, as both documents together define the overall framework for using our platform. khela 88 follows Bangladesh's prevailing data protection standards and is committed to the proper handling of users' personal information.

What Types of Information We Collect

khela 88 may collect the following types of information as needed to provide its services:

2.1 Personal Identity Information

• Full name, date of birth, and national ID number (for identity verification)
• Mobile number and email address (for communication and account security)
• Residential address (for transaction verification purposes)

2.2 Financial Transaction Information

• Deposit and withdrawal transaction history
• The last few digits of a bKash, Nagad, or Rocket account number (not the full number)
• Transaction date, time, and amount

2.3 Technical and Usage Information

• IP address, browser type, and operating system
• Device identification number
• Time of site access and list of pages visited
• Game play history and betting activity

Purpose of Data Collection

khela 88 collects and processes user information only for specific and legitimate purposes. The main purposes are described below:

• Account Creation and Management: To complete your registration process and ensure access to your account.
• Identity Verification: To prevent fraud and maintain account security.
• Transaction Processing: To complete deposit and withdrawal requests in a timely manner.
• Customer Support: To resolve your issues quickly via live chat or email.
• Bonuses and Promotions: To confirm which offers apply to you and to prevent misuse.
• Responsible Gaming: To protect users by identifying unusual usage patterns.
• Legal Obligations: To comply with applicable laws and regulations.

When we process your information, we always stay within these purposes. As part of our commitment to responsible gaming, we monitor your gaming behaviour and provide assistance when needed.

Data Storage and Security

khela 88 adopts industry-leading technical measures to protect your information. All data stored on our servers is secured using SSL (Secure Socket Layer) encryption technology.

4.1 Technical Security Measures

• All data transfers secured through 256-bit SSL encryption
• Encrypted databases used to store sensitive information
• Regular security audits and vulnerability testing
• Two-Factor Authentication system
• 24/7 system monitoring to detect unauthorised access

4.2 Administrative Security

• Only authorised staff are given access to the information they need
• Staff receive regular training on data protection
• Every instance of data access is recorded in a log

Sharing Information with Third Parties

khela 88 does not sell your personal information or share it with third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment Processing: The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with these service providers. They follow their own privacy policies.
• Game Providers: Game platforms such as Evolution, Pragmatic Play Live, JILI, and Spribe receive limited session data to ensure gameplay functions correctly.
• Legal Requirements: Information may be provided in response to a valid legal order from a competent authority.
• Fraud Prevention: Third-party verification services may be used to ensure account security and transaction integrity.

Any third party is bound by contract with us and is required to comply with our privacy standards. Information sharing is always kept within necessary limits.

Cookies and Tracking Technologies

The khela 88 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience on the site.

Cookies We Use

• Essential Cookies: These cookies are necessary to keep your login session active and to ensure security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Used to understand which pages on the site are most visited. This information helps improve the service.

You can disable non-essential cookies from your browser settings, but doing so may limit some features of the site.

Your Rights as a User

As a user of the khela 88 platform, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted; however, some information may need to be retained for a specified period due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Object: You may object to the processing of your information for specific purposes.
• Data Portability: In some cases, you may receive your information in a structured format.

To exercise these rights, contact our customer support team. You can find more details on this in the FAQ.

Protection of Minors

All services of khela 88 are for users aged 21 and above only. We do not collect any information from minors or allow them to use the service.

Age verification at the time of registration is a mandatory step. If any user registers using false information, we reserve the right to immediately close their account and, where applicable, report the relevant information to the appropriate authorities.

Data Retention Period

How long your personal information is kept depends on the type of information and legal requirements:

• Account Information: For the entire duration the account is active and for a specified period after it is closed.
• Transaction Records: For the period required by legal obligations.
• Communication History: For a specified period to ensure the quality of customer support.
• Cookies and Session Data: Generally deleted automatically after the session ends or after a specified period.

Once the required retention period has passed, data is securely deleted or anonymised.

Policy Changes and Updates

khela 88 reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• An update notification will be shown when you log in to the website
• The "Last Updated" date at the top of this page will change

If you continue to use the site after the updated policy is published, you will be considered to have agreed to the revised policy. We therefore recommend visiting this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team. We provide service in both Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: Chat with us directly from any page on the website
• Email: [email protected]

To learn more about us, visit the About Us page. We will try to process any complaints or information correction requests as quickly as possible.